Shopee merupakan sebuah platform yang disesuaikan untuk tiap wilayah dan menyediakan pengalaman berbelanja online yang mudah, aman, dan cepat bagi pelanggan melalui dukungan pembayaran dan logistik yang kuat.
Ringkasan
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Pendidikan
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Gender
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Umur
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Status Kerja
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Besaran Gaji
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Batas Lamaran
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Lokasi Kerja
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Min Diploma ke atas dari Universitas bereputasi baik
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Pria/Wanita
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Full Time
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Kompetitif
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Segera
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Jl. Kompol Bambang Suprapto No.Kota, Baciro, Kec. Gondokusuman, Kota Yogyakarta, Daerah Istimewa Yogyakarta 55223
Deskripsi Pekerjaan
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Liaise with Product Team, in order to deliver accurate informastion of product updates to CS Team
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Create variety of training solutions and methods based on the difficulty metircs of new product updates, in order to ensure the completeness of training materials
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Deliver training and standardize flow handling process to CS Team, in order to improve team's skill and knowledge in technical/product and also to ensure customer satisfaction
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Liaise with leads across CS function in finding gaps of interpersonal improvements, in order to provide recommendations and meet the company's standard
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Deliver training, constructive feedback, and counselling of the trainees, in order to improve customer service skills and communication
Syarat Pekerjaan
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At least 1-year experience as a Trainer within the customer service area
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Get uset to Training Need Analysis, Training Design & Development, Training Delivery, Coaching, and Training Evaluation
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Microsoft Office & Presentation Skills
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Excellent communication skills
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Strong analytical and problem-solving skills
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Good interpersonal skills
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Independent
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Structure thinking, able to evaluate problems
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Positive and energetic outlook
Kirim Lamaran
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