PT. Shopee International Indonesia
Membuka Lowongan

Trainer Staff (Jogja)

Shopee merupakan sebuah platform yang disesuaikan untuk tiap wilayah dan menyediakan pengalaman berbelanja online yang mudah, aman, dan cepat bagi pelanggan melalui dukungan pembayaran dan logistik yang kuat.

Ringkasan

  • Pendidikan

  • Gender

  • Umur

  • Status Kerja

  • Besaran Gaji

  • Batas Lamaran

  • Lokasi Kerja

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  • Min Diploma ke atas dari Universitas bereputasi baik

  • Pria/Wanita

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  • Full Time

  • Kompetitif

  • Segera

  • Jl. Kompol Bambang Suprapto No.Kota, Baciro, Kec. Gondokusuman, Kota Yogyakarta, Daerah Istimewa Yogyakarta 55223

Deskripsi Pekerjaan

  • Liaise with Product Team, in order to deliver accurate informastion of product updates to CS Team

  • Create variety of training solutions and methods based on the difficulty metircs of new product updates, in order to ensure the completeness of training materials

  • Deliver training and standardize flow handling process to CS Team, in order to improve team's skill and knowledge in technical/product and also to ensure customer satisfaction

  • Liaise with leads across CS function in finding gaps of interpersonal improvements, in order to provide recommendations and meet the company's standard

  • Deliver training, constructive feedback, and counselling of the trainees, in order to improve customer service skills and communication

Syarat Pekerjaan

  • At least 1-year experience as a Trainer within the customer service area

  • Get uset to Training Need Analysis, Training Design & Development, Training Delivery, Coaching, and Training Evaluation

  • Microsoft Office & Presentation Skills

  • Excellent communication skills

  • Strong analytical and problem-solving skills

  • Good interpersonal skills

  • Independent

  • Structure thinking, able to evaluate problems

  • Positive and energetic outlook

Kirim Lamaran

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